Frequently Asked Questions about Liberty Medical
Living the life is about more than getting diabetes testing supplies and prescriptions delivered to your door. Get the facts about all of Liberty's services, and see why over a million people just like you have signed up.
- What services does Liberty provide?
- What Medicare-covered items does Liberty provide?
- Does Liberty offer advantages over my local pharmacy?
- How does the program work?
- Who's eligible?
- Do I pay any extra costs?
- How much do I pay for my diabetes testing supplies? How much does Medicare cover?
- Do I pay for delivery?
- What should I do if I can't afford my diabetes testing supplies or prescriptions?
- Is Medicare the only insurance plan Liberty accepts?
- Can I use your online form to enroll even if Medicare is not my primary insurance plan?
- Do I need to have supplemental insurance to enroll with Liberty?
- Who'll fill out my claim forms?
Have a question that doesn't appear here? Need additional information? Just call a Liberty representative at 1-800-705-5797 .
What services does Liberty provide?
Liberty delivers diabetes testing supplies, medical supplies and prescriptions. We also offer personalized support, educational resources and much more, including:
- A FREE METER† to help you test as often as you should
- Free shipping and a No-Risk Guarantee*
- Real answers from diabetes professionals
- Reminders to reorder your diabetes supplies
- A free subscription to HealthMatters Magazine
What Medicare-covered items does Liberty provide?
Liberty provides the following Medicare-covered items to qualified beneficiaries (co-payments and deductibles apply):
Diabetes Testing Supplies
- Blood glucose meters and meter batteries
- Test strips
- Lancing devices and lancets
- Control solution
- Hemoglobin A1c tests
- Insulin pumps (and insulin, if infused through the pump)
Ostomy Supplies
- Pouches (1-piece, 2-piece, locking, drainable, closed)
- Skin barrier wafers
- Eakin Cohesive™ Seals
- Paste
- Adhesive remover
- Barrier wipes
- Deodorant drops
- Cleaner/decrystallizer
- Tape
- Belts (appliance)
In addition, your Medicare plan may cover prescription drugs, insulin & syringes, incontinence supplies, CPAP supplies, erectile dysfunction pumps and heating pads—all of which are available through Liberty. Visit our Products and Prescriptions section for a complete listing.
Does Liberty offer advantages over my local pharmacy?
Yes. Liberty delivers the diabetes testing supplies and prescriptions you need directly to your home—promptly and on a regular schedule. You'll save time, avoid lines and extra driving trips and enjoy the privacy you deserve. If you have questions, a pharmacist is always just a phone call away.
How does the program work?
Liberty delivers diabetes testing supplies and prescriptions right to your door. We fill out your claim forms and bill Medicare and your supplemental insurance company for you. We also connect you to pharmacists and diabetes professionals. So help is always there when you need it. And our No-Risk Guarantee* ensures your complete satisfaction.
Who's eligible?
If you have diabetes and are on Medicare, you may be eligible. Call Liberty at 1-800-705-5797 or fill out our online form to see if you qualify.
Do I pay any extra costs?
With Liberty, you pay no membership fees, up-front costs** or shipping charges for diabetes testing supplies. And you don't wait for reimbursement.
How much do I pay for my diabetes testing supplies? How much does Medicare cover?
How much you pay will depend on your insurance coverage and the state in which you live. Medicare generally pays 80% of the cost of diabetes testing supplies and ostomy supplies (100% of the cost of hemoglobin A1c tests) for qualified beneficiaries—after any applicable co-payments and deductibles have been met.
If you have qualified supplemental insurance, you may be covered for the remaining portion—so you pay nothing at all. However, you will be responsible for any portion (co-pay or deductible) that is not covered by your insurance.
Do I pay for delivery?
No. Liberty delivers diabetes testing supplies to your door—with free shipping and a No-Risk Guarantee.*
What should I do if I can't afford my diabetes testing supplies or prescriptions?
If you need help paying for diabetes testing supplies or prescriptions, contact your healthcare provider. Your doctor may be able to provide free samples or direct you to local financial assisiatance programs.
You can also access a searchable database of prescription drug assistance programs at http://www.medicare.gov/pdphome.asp. In addition, the Partnership for Prescription Assistance sponsors an interactive website with information on drug assistance programs at http://www.pparx.org.
Is Medicare the only insurance plan Liberty accepts?
No. In addition to Medicare, Liberty accepts insurance plans. We also accept Medicaid in most states, as well as a variety of prescription drug cards. Call us at 1-800-705-5797 or fill out our online form to see if your insurance qualifies.
Can I use your online form to enroll even if Medicare is not my primary insurance plan?
Yes.
Do I need to have supplemental insurance to enroll with Liberty?
No. However, if you have no supplemental insurance, you will be responsible for costs not covered by Medicare.
Medicare generally pays only 80% of the cost of diabetes testing supplies and ostomy supplies (100% of the cost of hemoglobin A1c tests) for qualified beneficiaries—after any applicable co-payments and deductibles have been met. If you have no supplemental insurance, you will be responsible for the remaining portion (generally 20%). In addition, you will be responsible for co-payments and deductibles not covered by your primary insurance.
Who'll fill out my claim forms?
As a participating Medicare provider, Liberty fills out your claim forms and bills Medicare and your supplemental insurance company for you.
